Cancelling Your Membership
If you’ve decided to cancel, that’s completely okay. People’s circumstances change, and we’d always rather you did what’s right for you than kept paying for something that isn’t working at the moment. However long you’ve been with us, you’ll get the same care on the way out as you did on the way in, and the door is always open if you want to come back.
30 days’ notice
All memberships run on 30 days’ notice. Your access carries on right up until that notice ends. If your next payment date falls within the 30 days after you request cancellation, that payment will still be taken in full. It covers your notice period, and you keep full access right through to the end of it.
It needs to be in writing
To cancel, please complete the form below. We ask for cancellations in writing so there’s a clear record of the date your notice starts, which protects you as much as us. A verbal mention to a coach or a note in the app isn’t enough on its own. (For Kids, Pre-teens and Teens memberships there’s no form needed. An email from a parent is enough, and the 30 days run from the date of that email.)
If you’re on the Committed rate
The Committed rate is a lower monthly price for members who intend to train with us for the long run. It isn’t a contract, and you can cancel at any time. If you cancel before you’ve completed a full year of payments, the months you were on Committed are recalculated at our Flexible rate, and the difference is settled as a one-off adjustment. Once you’ve made a year of payments or more, there’s no adjustment at all. Either way, we’ll show you the exact figure before anything is charged.
Before you go
If cost, time or something about your training is behind the decision, it’s worth a quick conversation first. Sometimes there’s an option that works better than cancelling altogether, whether that’s a pause, a different membership level or dropping in when you can. No pressure and no hard sell. If you’re set on cancelling, fill in the form below and we’ll confirm everything by email.
Wanting to cancel your membership? Fill out the below form and we’ll be in touch regarding the cancellation.
